Jasper Reception

Important Travel Alerts

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Important Update:

Low Water Levels on the Danube, Rhine & Main Rivers

Europe continues to experience an extended period of dry weather, with above-average temperatures and limited rainfall across many regions. As a result, water levels on parts of the Danube, Rhine and Main Rivers are significantly lower than usual and are impacting river navigation.

At present, reduced water levels continue to impact sections of the Upper Danube between Regensburg and Passau near Pfelling, Dürnstein and Melk, and between Vienna and Budapest. Conditions are also affecting sections of the Main and Rhine Rivers, including between Cologne and Koblenz, Rüdesheim and Mainz, and near Mannheim. Some stretches are currently not navigable due to water levels, and our teams are implementing alternative arrangements where required to maintain the best possible experience for our guests.

All guests due to join impacted cruises departing up until 31 August 2026 should have received an initial notification. Approximately seven days prior to departure, guests will receive a further update confirming their proposed itinerary and any operational adjustments. Guests travelling beyond this period will be contacted as conditions evolve and more information becomes available.

In circumstances where itinerary adjustments are required, Scenic Group, which includes Scenic and Emerald Cruises, is committed to supporting our guests throughout their journey. Depending on the nature and extent of any operational changes, this may include alternative ships, hotel accommodation, additional coach transfers, revised touring arrangements, or other measures designed to maintain the quality and value of the experience. Where a sailing experiences significant disruption, we will review each situation individually and communicate any applicable goodwill gestures or compensation directly to affected guests.

Our priority remains supporting guests and their travel advisors with their upcoming travel plans while navigating these challenging river conditions. We continue to work closely with local authorities, port officials and our nautical teams to provide a safe and enjoyable European experience for our guests.

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