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Scenic & Emerald Rewards FAQs

Frequently Asked Questions

We’ve made some exciting improvements to our Loyalty Program, and our FAQs are here to help. Find clear answers to common questions and learn how to enjoy even more value from your rewards.

General

The Scenic & Emerald Rewards program is available to anyone who has made a booking and returned from a Scenic or Emerald journey.

MyRewards

MyRewards are calculated based on 1% of all guest spend made directly through Scenic Group including cruise, land journeys and flights. MyRewards are not earned on port charges and taxes, flight taxes, credit card fees and gratuities (if applicable).

Status Points

Status Points are the points you earn when you travel with Scenic or Emerald. The number of Status Points you receive depends on your booking type (for example, ocean vs river cruising) and your suite category, with higher suite types earning more points. Your Status Points cannot be used as credit on future bookings or purchases; they exist solely to help you move up through the membership levels.

Program Details

Nothing at all, we’ll take care of everything.

Your new Scenic & Emerald Rewards membership tier has been calculated using your previous bookings and existing status points across both programs. Your membership has now transitioned automatically as the current program terms conclude and the new terms commence.

Then, everything else happens automatically — your points have been combined, your tier has been updated, and you’re now ready to enjoy the enhanced new program when you next travel.

Changes to Program Benefits

All Refer a Friend and Welcome Home vouchers will not be issued as part of the new program – all existing eligible vouchers will be honored for bookings made prior to February 10, 2026.

Booking Changes

If your cruise is cancelled you will receive a refund of your booking which will include a reversal of the status points and MyRewards that you would have earned.

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Still have questions?

For further information, contact us for support.