Frequently asked questions
Find the answers to a range of commonly asked questions.
Quick and simple answers to our most frequently asked questions
Hassle shouldn’t play a part in your holiday.
Here on our FAQs page, you’ll find the answers you’re looking for to plan, prepare, and pack for your luxury cruise without any stress.
Most commonly asked questions
From what’s included in the price of your luxury cruise to what you should pack for your holiday, you’ll find answers to the most common questions we’re asked by our guests here. Need further help? Reach out to our team for assistance.
We offer a variety of suite categories and types dependent on the ship you'll be travelling on. Information about the various suite options can be found in our brochures or alternatively, our Reservations Team will be able to assist you on the phone.
General Information
Our general information FAQs can help you plan and prepare for a comfortable getaway. From Wi-Fi access to information on facilities, we’ve covered everything you need to know about life on board our luxury vessels.
Scenic itineraries feature a number of optional tours and excursions, including helicopter and hot air balloon rides in selected destinations (optional activities may incur additional costs). All our river cruises, ocean voyages and land journeys include a wide selection of daily excursions and special events, handpicked by our Journey Designers to offer once-in-a-lifetime encounters. Read more about our truly all-inclusive Scenic Freechoice, Scenic Enrich and Scenic Sunset Drinks activities in our brochures, here.
Prior to travel
Know before you go with our prior-to-leaving FAQs. Whether you want to find out what our standard baggage allowance is, need help with your final documents, or have a question about accessibility; we’ll provide you with the answer you’re looking for.
Once your booking is confirmed, you'll need to enter your personal details on Trip Personaliser prior to travelling (details on Trip Personaliser will be sent to you).
Required information:
Personal details
D.O.B.
Address
Contact number
Next of kin details
Name
Relationship
Contact number
Passport details
Full name
Nationality
City & country of birth
Issue & expiry dates
Passport number
Country of issue
Additional details
Frequent Flyer membership - if applicable
Airline
VISA numbers - if applicable
Please note, all guests must complete their Trip Personaliser form prior to travelling. Failure to complete the form may prevent guests sailing with Emerald Cruises.
Ocean Voyages
Our Ocean Voyage FAQs can help you plan and prepare for a comfortable getaway. From Wi-Fi access to information on facilities and what to wear, we’ve covered everything you need to know about life on board our ultra-luxury vessels.
Mastercard and Visa credit cards are accepted. Unfortunately, Debit Cards or Traveller’s cheques are not accepted.
Accommodation
Our accommodation FAQs cover suite-specific information, including the different cabin options and guidance on what’s included in your room.
Yes, bathrobes and slippers are provided for the comfort of all guests, regardless of suite class.
Currency & travel
We want to make sure your cruise runs smoothly on and off the ship, so our travel FAQs provide useful information on things such as local currencies, tipping, and charges.
Many locations accept major credit cards, including Eurocard, MasterCard and Visa, and these can be used in some shops, hotels and restaurants. Please note that some establishments may charge a small fee for credit card transactions, or else enforce a minimum purchase amount. Before you travel, make sure your credit card and pin will work in the country you’re visiting; your bank will be able to help with this matter.
Please note that on board Scenic Eclipse & Scenic Eclipse II, unfortunately, Debit Cards or Traveller’s cheques are not accepted.
Booking online
Book your holiday yourself with just a few clicks and secure your place on board.
Booking online is easy. Simply browse the itinerary you’re interested in, scroll down and select your departure, and click the ‘Book Now’ button which will then take you to our online booking system.
ATOL and safety
We uphold ourselves to the highest standards to ensure you enjoy complete peace of mind.
Yes: ATOL Number 9294.
Can't find what you're looking for?
You’ll discover lots of extra information on our experience pages, which covers everything from suites and transfer options to excursions, gratuities, and dining. You can also learn more about the Space-Ship or discovery yacht you’ll be travelling on, including deck plans, images, and a virtual tour.
For more help and advice, get in touch with the Emerald Cruises team today. You can do so by calling 0161 768 8129 or via the contact us page.
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